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Privacy Policy

Last updated: 1 May 2025  |  Pickering Building Maintenance and Haulage Ltd

1. Who We Are

This Privacy Policy applies to Pickering Building Maintenance and Haulage Ltd (operating its freight and logistics services under the name Pick Pulse), registered in England & Wales (Company No. 16949774). Our registered address is 65 East Drive, Bishopstoke, Eastleigh, England, SO50 6FS.

You can contact us at: [email protected] or 07828 720 338.

We are the data controller for the personal data you provide to us through this website.

2. What Personal Data We Collect

When you use the contact form on our website, we may collect:

  • Full name
  • Company name
  • Email address
  • Telephone number
  • Details of the service you are enquiring about
  • Any other information you provide in your message

We also collect standard technical data via strictly necessary cookies (see Section 7 below).

3. Why We Collect Your Data (Legal Basis)

We collect and process your personal data for the following purposes:

  • To respond to your enquiry — lawful basis: legitimate interest and pre-contractual steps (Article 6(1)(b) and (f) UK GDPR).
  • To provide you with a quote or confirm a service booking — lawful basis: contract performance (Article 6(1)(b) UK GDPR).
  • To comply with legal obligations — lawful basis: legal compliance (Article 6(1)(c) UK GDPR).

4. How We Use Your Data

We use your personal data solely to:

  • Respond to your freight and logistics enquiries
  • Provide quotes and service agreements
  • Communicate with you about your orders or bookings
  • Maintain records as required by law

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Data Sharing

We may share your data with:

  • Haulage and logistics partners — only where necessary to fulfil a service you have requested, and only with the minimum data required.
  • IT service providers — for email hosting, website operation, and cloud storage, under appropriate data processing agreements.
  • Legal and regulatory bodies — where we are required to do so by law.

All third parties we work with are required to handle your data in compliance with UK GDPR.

6. Data Retention

We retain personal data for no longer than is necessary for the purposes described above:

  • Enquiry data with no resulting service: up to 12 months.
  • Data related to completed contracts: up to 6 years (in line with HMRC and legal record-keeping requirements).

7. Cookies

Our website uses strictly necessary cookies only. We do not use analytics, advertising, or tracking cookies. The only cookie we set is to remember your cookie consent preference so you are not shown the banner on every page visit. This cookie does not require your consent as it is essential for the operation of the site.

You can remove all cookies at any time by clearing your browser cookies or using your browser settings.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — request a copy of the data we hold about you.
  • Right to rectification — ask us to correct inaccurate or incomplete data.
  • Right to erasure — request that we delete your data where there is no legal obligation to retain it.
  • Right to restrict processing — ask us to limit how we use your data.
  • Right to data portability — receive your data in a structured, machine-readable format.
  • Right to object — object to processing based on legitimate interest.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our website operates over HTTPS to ensure data in transit is encrypted.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: